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Abstract
Knowledge management (KM) has become the latest strategy in increasing organizational competitiveness. It is the most innovative, creative, and important management concept to come along in the last 25 years. It doesn’t imply downsizing, restructuring, or reorganizing; rather, KM reflects a point made by Lew Platt, former CEO of Hewlett- Packard (HP): “If HP knew what HP knows, we would be three times as profitable.” Researchers are calling it the only solution for competitive advantage in the new century.
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