Improving IT Values with Six Sigma

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Dr. Paul Leidig, leidig@gvsu.edu

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Businesses designed and implemented systems in the past, based on the technology of the day and current business needs they had at that time. This resulted in heterogeneous systems and unplanned, non-interoperable architectures. Enterprise Application integration (EAI) provides an infrastructure that allows applications to inter-operate thereby providing a platform that integrates data, application and business processes. EAI is also used to integrate a company?s systems with that of its business partners.

Companies have used EAI to achieve global visibility, to build better customer relations, to conduct business in real-time and to respond with increased agility to the ever-changing customer demands. This paper attempts to provide an overview of EAI, its strategic and competitive advantages, technical aspects and its challenges.

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