satisfaction, Michigan, long-term care administrators


This study investigated the satisfaction levels of Michigan long-term care administrators to determine whether they are more satisfied with self-operated or contract managed food service at their facility. Using an on-line survey, administrator’s satisfaction levels with various aspects of their foodservice operations as well as demographic information about their facility was collected and analyzed. Data showed that 83% of administrators were satisfied or very satisfied with self-operated foodservice operations compared to 50% of those with contract foodservice. While too few responses were obtained to reliably determine the significance of the results, this preliminary study indicates a need for further investigation. The research findings could enhance long-term care administrator’s understanding of weaknesses and strengths in self-operated and contract managed foodservice and help them make foodservice decisions that will best maintain long-term care resident’s quality of life.