Date of Award


Degree Name

Nursing (D.N.P.)


College of Nursing

First Advisor

Dr. Marie VanderKooi DNP, MSN, RN-BC

Second Advisor

Dr. Sandra Spoelstra PhD, RN, FGSA, FAAN

Third Advisor

Dr. Tamara Van Kampen DNP, RN


The Patient Centered Medical Home Model is associated with enhanced patient experience and quality improvement outcomes. The Model has the capacity to guide primary care practices to enhance quality, provide more comprehensive, patient centered care, and increase practice revenue. An urban, nurse managed community health center that has recently implemented the nurse care manager role (a Model requirement) desires to apply for recognition. A program evaluation was conducted to assess current practice, policies, and procedures in place at a Community Health Center through the lens of the National Committee for Quality Assurance’s forty Patient Centered Medical Home Model core competencies. Evidence of core competency completion was verified through reports generated from the electronic health record. As a product of this evaluation, a business plan was created to guide the Community Health Center to attain the core competencies using a method that can be adapted for any primary care setting.

Available for download on Sunday, April 21, 2024