emotional intelligence, transformational leadership, informational diversity, employee morale, workplace diversity


Community Psychology | Interpersonal and Small Group Communication | Work, Economy and Organizations


This thesis explores why emotional intelligence is valuable in the workplace, arguing it helps to create positive employee morale. As our society becomes more diverse, so does the environment of the workplace. These developments place increased demands on employees, requiring skills of social and emotional intelligence to function in newly dynamic work environments. Findings and recommendations emerge from an analysis of peer-reviewed journal articles, literature reviews, books, and case studies from the fields of business and psychology. Results verify that emotional intelligence is beneficial in the workplace due to increased workplace demands, employee morale, and informational diversity. This analysis also suggests that transformational leadership practices can help foster emotional intelligence. Given these findings, suggestions for future application are also noted.