care, generous accountability, radical empathy, user need, empathetic listening, feedback loops, boundaries, user focus, difficult times


Library and Information Science


Engage in an online dialogue and explore ways to continue to meet the needs of users in difficult times while also setting and upholding healthy boundaries. Together we will explore care, generous accountability, and radical empathy for one another and for our users in public libraries. The presenters will share some self-reflective pre-work ahead of the session as well as a discussion guide to use locally after the session. Prepare to dig into practical tools that will enhance effective communications and sustain user-focused practices while meeting our own needs.