In recent years, there has been significantly increasing interest in the application of continuous quality improvement (CQI) and total quality management (TQM) in the health care arena. This case analysis is designed to identify and assess the strategies and processes that led to the successful implementation of CQI in the Emergency Care Center at St. Mary’s Hospital in Grand Rapids, MI.


Original Citation: Klein, Donald, Jaideep Motwani, and Beth Cole. "Continuous Quality Improvement, Total Quality Management, and Reengineering: One Hospital’s Continuous Quality Improvement Journey." American Journal of Medical Quality 13, no. 3 (1998): 158-163.