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Abstract

The purpose of this research paper is to explore the crisis currently affecting the stability of the direct care workforce within the healthcare industry of the United States. Direct care workers provide personal care assistance to individuals in nursing facilities, home health settings, community-based programs, and to persons with intellectual or developmental disabilities. The purpose of this role and the demographics of these types of employees will be explored. The history of this profession, as well as its growing demand, as they contribute to the workforce crisis will be examined. Factors contributing to employee retention and turnover will also be analyzed, such as the importance of organizational culture and values. Finally, the impact of the COVID-19 pandemic on these concerns will be evaluated, as healthcare organizations face new challenges surrounding employee shortages, safety, and resilience during an unprecedented time for our society. The direct care worker crisis has been an issue for decades now, and the pandemic has caused it to become a national problem after threatening the most basic needs and quality of life of the individuals who need these services. In order to attract, motivate, and retain competent employees, this paper will provide recommendations for addressing the extensive interdisciplinary work of direct care workers to ensure appropriate compensation and specialized training opportunities for professional career development.

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