Graduate Degree Type
Dr. Heather Chappell
Dr. Marie VanderKooi
Care management (CM) services offered in primary care settings are used to increase patient engagement in self-care and improve communication between patients and health care providers. The aim of this article is to describe the creation of an evidenced-based toolkit within an urban health center that addresses the structures, processes, and outcome measures necessary for the development of a sustainable CM program. Based on the findings from an organizational assessment and comprehensive literature synthesis, several policies, procedures, and workflow diagrams of processes within the health center were created to guide the implementation of a CM program.
Butler, April M., "Development of a Care Management Program within an Urban Health Center" (2022). Culminating Experience Projects. 104.
Available for download on Saturday, April 12, 2025