Improving Interprofessional Teamwork and Collaboration in a Community Health Care Setting
Location
Hager-Lubbers Exhibition Hall
Description
PURPOSE: The purpose of this quality improvement project is to synergistically influence patient outcomes in a community health care setting by targeting the skills of team members through Interprofessional Collaboration (IPC). SUBJECTS: Participants included twenty individuals within a primary health care team including office coordinators, medical assistants, licensed practical nurses (LPNs), registered nurses (RNs), a community health worker, a physician’s assistant, a clinical nurse leader, nurse practitioners, and physicians. METHODS AND MATERIALS: The study design consists of a pre- and post-survey using the Queen’s Collaborative Practice Assessment Tool (CPAT). The CPAT is a 56-item tool that uses a 7-point scale. The tool includes 8 subscales to assess collaborative practice: mission, meaningful purpose and goals; general relationships; team leadership; general role, responsibilities and autonomy; communication and information exchange; community linkages and coordination of care; decision-making and conflict management; and patient involvement. The survey was used to measure staff perceptions of the effectiveness of their team in the above 8 domains. The CPAT was distributed and completed by all 20 participants in the initial round of data collection. Based on the highest frequency item, a one hour interactive workshop was tailored to address conflict management and resolution in the workplace. A theory burst and team activity in managing conflict was implemented, with the intent of enhancing team behavior related to decision-making and conflict management. ANALYSES: Frequency analysis was conducted on the data for the Time 1 CPAT data to determine which domain of team collaboration staff members believed would be most beneficial to learn about in order to improve their effectiveness. RESULTS: The subscale with the greatest number of negative responses was decision-making and conflict management. Currently Time 2 CPAT post tailored education session is underway to determine whether staff perceptions about team collaboration have changed in the last 3 months.
Improving Interprofessional Teamwork and Collaboration in a Community Health Care Setting
Hager-Lubbers Exhibition Hall
PURPOSE: The purpose of this quality improvement project is to synergistically influence patient outcomes in a community health care setting by targeting the skills of team members through Interprofessional Collaboration (IPC). SUBJECTS: Participants included twenty individuals within a primary health care team including office coordinators, medical assistants, licensed practical nurses (LPNs), registered nurses (RNs), a community health worker, a physician’s assistant, a clinical nurse leader, nurse practitioners, and physicians. METHODS AND MATERIALS: The study design consists of a pre- and post-survey using the Queen’s Collaborative Practice Assessment Tool (CPAT). The CPAT is a 56-item tool that uses a 7-point scale. The tool includes 8 subscales to assess collaborative practice: mission, meaningful purpose and goals; general relationships; team leadership; general role, responsibilities and autonomy; communication and information exchange; community linkages and coordination of care; decision-making and conflict management; and patient involvement. The survey was used to measure staff perceptions of the effectiveness of their team in the above 8 domains. The CPAT was distributed and completed by all 20 participants in the initial round of data collection. Based on the highest frequency item, a one hour interactive workshop was tailored to address conflict management and resolution in the workplace. A theory burst and team activity in managing conflict was implemented, with the intent of enhancing team behavior related to decision-making and conflict management. ANALYSES: Frequency analysis was conducted on the data for the Time 1 CPAT data to determine which domain of team collaboration staff members believed would be most beneficial to learn about in order to improve their effectiveness. RESULTS: The subscale with the greatest number of negative responses was decision-making and conflict management. Currently Time 2 CPAT post tailored education session is underway to determine whether staff perceptions about team collaboration have changed in the last 3 months.