Event Title
Physician Office EHR Patient Safety and Usability Study
Location
Hager-Lubbers Exhibition Hall
Description
PURPOSE: EHR usability and patient safety impact the effectiveness of the system’s use and the satisfaction of the EHR users when trying to accomplish specific tasks. Given that a majority of healthcare interactions take place in non-hospital settings, identifying the usability of EHRs in this area would have a large impact on the field. This study aims to analyze the benefits and drawbacks of electronic health record implementation in physician offices in order to mitigate the drawbacks of implementing an electronic health record. PROCEDURES: A survey was administered to a large medical group, data were mapped and analyzed using R and Tableau. The survey questions were based on a model including three categories and eight subcategories. A focus group was conducted using an interview guide with physicians and clinical office staff. OUTCOME: Physician chief complaints were practice efficiency, analytics, and decreased time talking to patients. Physicians were satisfied with EHR integration and continuity of care. Physicians and nurses found the EHR was potentially difficult to learn, however, the training prepared them well and did improve accountability. Physicians and nurses also agreed that the EHR improves quality, continuity, and communication, but not particularly patient-centered care. All clinicians were satisfied with EHR reliability, functionality, and vendors, whereas participation in EHR changes, IT delivery and system response needed improvement. IMPACT: Assessing the implementation of these EHR has the potential to greatly improve population health and streamline clinical care. Results identified several strengths and weaknesses of a current EHR implementation.
Physician Office EHR Patient Safety and Usability Study
Hager-Lubbers Exhibition Hall
PURPOSE: EHR usability and patient safety impact the effectiveness of the system’s use and the satisfaction of the EHR users when trying to accomplish specific tasks. Given that a majority of healthcare interactions take place in non-hospital settings, identifying the usability of EHRs in this area would have a large impact on the field. This study aims to analyze the benefits and drawbacks of electronic health record implementation in physician offices in order to mitigate the drawbacks of implementing an electronic health record. PROCEDURES: A survey was administered to a large medical group, data were mapped and analyzed using R and Tableau. The survey questions were based on a model including three categories and eight subcategories. A focus group was conducted using an interview guide with physicians and clinical office staff. OUTCOME: Physician chief complaints were practice efficiency, analytics, and decreased time talking to patients. Physicians were satisfied with EHR integration and continuity of care. Physicians and nurses found the EHR was potentially difficult to learn, however, the training prepared them well and did improve accountability. Physicians and nurses also agreed that the EHR improves quality, continuity, and communication, but not particularly patient-centered care. All clinicians were satisfied with EHR reliability, functionality, and vendors, whereas participation in EHR changes, IT delivery and system response needed improvement. IMPACT: Assessing the implementation of these EHR has the potential to greatly improve population health and streamline clinical care. Results identified several strengths and weaknesses of a current EHR implementation.