Understanding Generational Diversity in the Workplace: What Resorts Can and are Doing

Authors

A. Scott Rood, Grand Valley State UniversityFollow

Abstract

The purpose of this exploratory study is to examine generational diversity issues within the resort industry in order to develop management strategies that can be employed to increase intergenerational understanding, morale and improve productivity. Data for this study were collected through a self administered questionnaire completed by resort managers. Findings suggest generational differences do exist and that managers can improve morale and productivity by understanding and incorporating these differences.

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Recommended Citation

Rood, A. Scott (2011) "Understanding Generational Diversity in the Workplace: What Resorts Can and are Doing," Journal of Tourism Insights: Vol. 1: Iss. 1, Article 10.
Available at: https://doi.org/10.9707/2328-0824.1009

Available at: https://scholarworks.gvsu.edu/jti/vol1/iss1/10