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Abstract

The identification of competencies needed by hospitality managers has been investigated since the 1980’s. In all of the competency research relating to hospitality management, essential competencies include skills that can be classified as soft skills, yet a comprehensive list of these soft skills has not been identified. The purpose of this project is to have industry professionals in human resources and educators who teach human resources, to rate the importance of soft skill competencies found in the literature. This study serves as the beginning of a comprehensive study of soft skills needed in entry-level hospitality management positions.

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

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