Abstract

Libraries serve an important role in accessing information, delivering services, and fostering a sense of community. Libraries must ask whether they are serving all of their community members equitably. People with disabilities need to be able to access the libraries fully. This article first provides an overview of approaches for moving beyond compliance in the development and delivery of services to people with disabilities. It explores barriers to accessing services for people with disabilities and ways to overcome them. Lastly, it outlines daily interaction tips in providing service to people with disabilities.

Keywords

Libraries, Accessibility, User Services, Disability, Interactions, User Experience

Disciplines

Library and Information Science

Original Citation

Bélanger, B. (2022). Accessibility and Public Services - Part 1: The Case for Access. International Information & Library Review, 54(3). DOI: https://doi.org/10.1080/10572317.2022.2100047

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