Date Approved

1993

Graduate Degree Type

Thesis

Degree Name

Nursing (M.S.N.)

Degree Program

College of Nursing

First Advisor

Patricia W. Underwood

Second Advisor

Louette Lutjens

Third Advisor

Eleanor French

Abstract

This study investigated job stressors and burnout among hospital registered nurses and was based on a systems theory model in which inputs and throughputs interact to effect outputs. Job stressors were measured using the Job Stress Questionnaire (JSQ). Top-ranked stressors included heavy work load, insufficient resources, and inability to satisfy conflicting demands. Burnout was measured using the three subscales (emotional exhaustion, depersonalization, and personal accomplishment) of the Maslach Burnout Inventory. Based on multiple regression analyses, total JSQ scores accounted for 21% of the variance in emotional exhaustion scores. Together, years of experience and an education level of BSN or BA accounted for 17% of the variance in depersonalization scores. Age accounted for 11% of the variance in personal accomplishment scores. The interaction of stressors (inputs) and demographic and professional variables (throughputs) in producing burnout (output) was supported if burnout is based on the collective profile provided by the three subscales.

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